it happens to the best of us

Refunds & Returns

All sales are final, and returns and exchanges aren’t accepted. If something arrives damaged, I’ll work with you on it. Here is exactly how.

Last updated: October 11, 2026

The short version: because almost everything here is small, one of a kind or easily damaged once it leaves my hands, all sales are final. I don’t accept returns or exchanges. If your order arrives damaged, email me within 7 days of delivery with photos, and I’ll look at it and work out a fair fix with you.

1The short version

Stickers, bookmarks, prints and handmade pieces can’t be resold once they have been out in the world, so every sale is final and I don’t offer returns or exchanges. Please check designs, sizes and quantities before you check out.

If something does go wrong with an order, write to me. I would rather hear about it than not.

2Damaged in transit

If your parcel arrives crushed, soggy, or otherwise haunted, email me within 7 days of delivery. I’ll review it and, depending on the damage, work it out with you, for example with a discount or a reimbursement for the damaged item.

To report damage, please send:

  • Your order number
  • A clear photo of the damaged item
  • A photo of the packaging and shipping label

Please keep the packaging until we have sorted it out, because carriers sometimes ask to see it. Damage reported after 7 days, or without photos, may not be eligible.

3Wrong or missing item

If something in your parcel isn’t what you ordered, or something is missing, email me within 7 days of delivery with your order number and a photo of what arrived, and I’ll look into it.

4Lost parcels

If tracking says delivered and the parcel is nowhere to be found, check with everyone in your household and your neighbors first, because parcels hide. If it still hasn’t turned up, contact the carrier and email me, and I’ll help you with the carrier’s claim.

If tracking has simply stopped moving, give it a little time, since carriers often catch up.

5Delayed orders

Orders are packed by one person, by hand, so they go out as quickly as I can manage. If your order can’t ship within the time shown at checkout, I’ll email you and give you the choice of waiting or canceling for a full refund.

6Changed your mind

I understand, but I can’t take items back or swap them for something else. A returned sticker or bookmark can’t be sold to anyone else, and a shop this small can’t absorb that.

If you spot a mistake in your order, email me right away. If it hasn’t shipped yet, I’ll do my best to help.

7Handmade pieces vary

Sewn, crocheted, hand-drawn and other handmade pieces are made one at a time. Two of the same thing will never be perfectly identical, and small variations in stitching, yarn, and color are part of what you are buying rather than a flaw.

8Custom & commissioned pieces

Custom and commissioned work is made for you specifically, so it is final sale. I will always share progress and check in before finishing, so there are no surprises at the end. If a custom piece arrives damaged, section 2 still applies.

9Market & in-person purchases

Bought something at a market or pop-up? Those are sold as seen, and are final sale.

10How to reach me

  • Email acutealypse.creations@gmail.com with your order number, what happened, and photos.
  • I will reply as soon as I can.
  • Please don’t mail anything back unless I ask you to. Items sent back without talking to me first can’t be accepted.
  • If we agree on a reimbursement, it goes back to your original payment method. Your bank may take a few days to show it.

You can also use the contact form and pick “Order question or tracking.” A real person reads every single one.

A note from a small shop: this page is written in plain language on purpose. If anything is unclear, just ask me. I’d rather explain than hide behind fine print.